Automated System Often Unjustly Boosts Veterans’ Disability Benefits
[url=http://www.wsj.com/articles/automated-system-often-unjustly-boosts-veterans-disability-benefits-1431387826] http://www.wsj.com/articles/automated-system-often-unjustly-boosts-veterans-disability-benefits-1431387826[/url]
[b]Reduction of VA staff input allows more patients to exaggerate symptoms[/b]
[b]By[/b] DANIEL HUANG
An effort by the Department of Veterans Affairs that aimed to speed the processing of disability-benefits applications also loosened controls that prevent veterans from exaggerating symptoms to receive more money, say current and former VA employees.
A software system introduced in 2012 that automates veterans’ disability levels for compensation relies almost solely on a patient’s self-reported ailments, the employees say, even in the face of contradictory information.
Automated System Often Unjustly Boosts Veterans’ Disability Benefits